Cancellation list for tickets

For Jesse's benefit and as a reminder to everyone else.

These are the general steps or input required by our various departments.

Ticket created either by a customer or one of us if emailed directly.

The following information must be added to the ticket so that an appropriate response can be sent.
1. What type of link is it.  Technical team.

2. Are there any 3rd party suppliers involved? If so, what is their notice period? Technical and Accounts teams

3. Does the customer's notice fall within the prescribed notice period (either ours or the 3rd party).

4. Is there any equipment involved - Rental / FNO   -High site devices

Technical and Accounts teams

Once this is updated then the cancellation date can be determined. Customer is sent a confirmation of cancellation with a specific date as well as any other arrangements (equip) and 3rd party cancellation details as updated to the ticket.

Should the above info not be forthcoming within a reasonable period (+- 4 hours), then just send an acknowledgement of receipt of cancellation, something along the lines of  "We confirm receipt of your cancellation and will get back to you in due course."

Please make sure the customer is not left hanging for more than a day while we gather all the other info.